It is our top priority when there is a problem to provide our current and future customers with the resources and support they need.
We offer several support channels: we have all users manuals and technical information online, phone support, email support and on-site support. For customers under warranty or a service contract, all of those options are at no additional charge. For customers not under warranty or service agreement, we only change for on-site support. Many customers who fall into this later group ship their hardware back to IonField for repair. Turn around time is typically 1 to 2 days.
To contact us by email: firstname.lastname@example.org
To contact our Chief Project Engineer, Scott Kunz, call +1.856.437.0330 x201